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* CUSTOMER
SERVICE
* LOCATION
* WARRANTY
* ORDERING/SHIPPING
* BUYERS AGREEMENT
* CLAIMS
* RETURNS/RMA#
* CANCELLATIONS
* PAYMENT TERMS
* TYPOGRAPHICAL ERRORS
* DISCLAIMER
CUSTOMER
SERVICE
At Zeagleexpress.com, a division of Aquatic Adventures., we are committed to
customer service. We have been in business since 1980, and have customer service
staff with real, hands on experience to assist you. Zeagleexpress.com offers
an online contact for the option of speaking with a staff member, or you can
call us at (813) 788-6476.
Florida
Zeagleexpress.com is located at Aquatic Adventures 5858 Gall Blvd. Zephyrhills,
FL 33541. Our online store is mainly web site based, and customer service is
available to you seven days a week.
WARRANTY
Manufacturers Warranty:
Products sold by Zeagleexpress.com, a division of Aquatic Adventures., carry
a manufacturer’s warranty. Warranty length varies by manufacturer. For
information on a specific product, please call our customer service or contact
the manufacturer.
Zeagleexpress.com is strictly a retail store. Reputable companies manufacture the products that we sell. Zeagleexpress.com does not inspect or test the individual items before shipping. Therefore, Zeagleexpress.com does not provide warranty service for any of the products sold on its web site. Warranties, if any, for those products that we sell are provided and serviced by the manufacturer of that particular product. Zeagleexpress.com does not warrant that any of the products sold perform as advertised by the manufacturers, their agents or by any other form of advertisement.
Before you purchase any product from our company, please check to make sure you completely understand the conditions of that manufacturer's warranty policy. Any and all warranty, repair or faulty equipment questions must be directed to the manufacturer of the item in question. Your after-purchase needs and concerns can easily be resolved by the manufacturer of that particular product. Neither Zeagleexpress.com or the manufacturer is responsible for the shipping costs of any item requiring warranty service.
Zeagleexpress.com does not provide warranty service for any of the products sold on this site. Any and all warranty, repair or faulty equipment questions should be directed to the manufacturer of the item in question. Zeagleexpress.com will not provide refunds or credits for any equipment that has been modified in any way.
Merchandise purchased for the purpose of resale is not covered under this warranty, nor is this warranty transferable. This limited warranty covers normal use. The limited warranty does not cover damage resulting from improper packing during shipment, damage during shipment, damage caused by failure due to usage not in accordance with product instructions, or failure to perform required preventive maintenance. Warranty coverage will not apply in the event the serial number has been removed, altered or defaced. During the warranty period, Zeagleexpress.com will, at its option, repair or replace defective or damaged products returned to our warehouse, or refund the amount you paid for the product less depreciation upon its return to our facility. Requests for warranty service can be made by calling our Customer Support Team. When calling this team, have the following information available: order number, serial number, a description of the problem and the type of equipment. Valid proof of the date of original consumer purchase, including the serial number of the product, may be required before warranty service is provided. If our technician determines that a warranted product is defective and that either a repair is necessary or that a replacement product is required, you will be given a Return Authorization ("R.A.") number for the return of the defective product. This number must be clearly marked on the outside of the original packaging, prior to return. You are financially responsible for the return of the defective product. The defective product must be received in our warehouse within fifteen (15) days in order to allow for one hundred (100) percent credit back to you. The defective product should be shipped to us prepaid and insured using the original box and packing materials (or equivalent packaging). Shipping and handling costs of the repaired or replaced product will be your responsibility. Zeagleexpress.com refurbishes its equipment from parts and components that are new or equivalent to new in accordance with industry-standard practices.
Zeagleexpress.com owns all parts removed from repaired products. Zeagleexpress.com uses new and reconditioned parts made by various manufacturers in performing warranty repairs and refurbishing products. If Zeagleexpress.com repairs or replaces a product, its warranty term is not extended. Under no circumstance will Zeagleexpress.com be responsible for any incidental or consequential damages, which may occur during the use of Zeagleexpress.com’s refurbished equipment, or as a result of the product's failure to perform. In all cases, the customer's sole remedy for a product failure is limited to the repair or replacement of the product.
ORDERING
/ SHIPPING
Refused orders will be subject to a $20 handling fee. Most orders are shipped
within 48 hours. If any of the items you order are on backorder, we will notify
you by email. See also RETURNS . C.O.D. cannot be used as a shipping method
for Next day and 2nd Day shipments. All credit card transactions are verified
according to the billing address listed on you credit card. If the billing address
& zip code do not match, the credit card will be declined. This is for your
safety and ours. We do not ship international orders nor accept international
credit cards, due to shipping/exporting/importing/and verification issues.
Shipping:
Expected ground shipping times once your package leaves our shipping center
(specific timeframe not guaranteed by UPS) are shown on MAP above. We are unable
to ship via UPS Next Day or 2nd Day Air, any air tank shipments due to new federal
regulations.
- Most orders placed
before 12:00 PM EST. are shipped the same day
- Most other orders are shipped within 24-48 hours.
Freight/Back Orders : All freight and handling charges are calculated and added to the invoice total. Zeagleexpress.com will ship back orders automatically as products become available and the buyer will be liable for payment on any back orders unless Zeagleexpress.com receives buyer's cancellation prior to Zeagleexpress.com's shipment of same. We will not substitute or place your order on back-order status without notifying and receiving your permission to due so, on any item that will be out-of-stock for more than 5 business days. On any item that will be out-of-stock for more than 5 business days you will be offered a full refund or we can continue to process your order when the item arrives. You will receive and email/call in this event. In the event an item you order will arrive within 5 business days, we will continue to process and ship your order as soon as the item arrives. In this case, we will send you an expected ship/arrival date via email.
Customer Pick-Up
Option:
Pick-up can be made Monday - at the field, please call 813-XXX-XXXX to verify
pick up date. Ground shipping charges will still apply to certain items when
using this option.
Holiday Shipping:
As we get closer to Dec. 25th, UPS, USPS, and FEDEX do not guarantee shipping
times for any packages, including next day and 2nd day. During other major holidays
some delivery delays may occur.
BUYER'S
AGREEMENT
The buyer agrees to pay any and all collection and/or recovery costs, attorneys
fees if the buyer's credit card company/payment method refuses (for whatever
reason) to pay the charges to Zeagleexpress.com. The buyer agrees to provide
sufficient, reliable, and accurate information to Zeagleexpress.com - name,
address, e-mail address, and telephone number - for Zeagleexpress.com to be
able to verify the legitimacy of the transaction; the buyer agrees to bring
any legal action against Zeagleexpress.com only. The buyer represents that he
or she is over the age of eighteen (18).
CLAIMS
Zeagleexpress.com inspects, and weighs, each order to insure its accuracy before
shipping. Claims of shortages or damaged items must be reported (by filling
in the CONTACT form and select RETURNS from the drop down menu) within 48 hours
of delivery of the order. After 48 hours no claims will be honored. We do not
honor oral claims, so please do not call us, as this will only delay our investigation.
You, the customer, must retain the original shipping carton and packaging materials
in the event that it becomes necessary to file a UPS missing item or damage
claim. Title of merchandise passes to the buyer upon delivery by common carrier.
Damaged or lost goods are the sole responsibility of the common carrier/transportation
company. Buyer should immediately file claims for damaged or lost goods with
the common carrier/transportation company.
RETURNS
/ RMA#
Zeagleexpress.com accepts returns on merchandise in accordance with the following:
All merchandise returns require Zeagleexpress.com's pre-approval and a return
authorization number, an (RMA#) - obtained by filling in the CONTACT form and
select RETURNS from the drop down menu.Zeagleexpress.com will refuse any returns
received without an authorization number.
All returns must include a copy of the invoice and a letter of explanation. All merchandise returned for exchange must be within ten (10) days after the invoice date and must be in new, resalable condition, and contain all original packaging. A 25% re-stocking fee at invoiced prices is applied to all returned merchandise unless buyer makes a direct exchange. Items shipped by Zeagleexpress.com in error are not subject to restocking fees. Buyer forfeits all unused credit one (1) year after credit balance is established. If you have a damaged shipment, all products must be returned, processed and verified as damaged for proper UPS claim handling. Refunds or replacements cannot be given without submitting a claim with UPS. Any claim of missing items or damaged goods must be made by calling our customer service within 48 hours of receipt.
Conditions:
You may return most merchandise within 30 days of receipt of your order. Certain
products may not be returned for any reason. These items include: XXXXXXX. Additionally,
items that are missing parts or are damaged (broken, cracked, soiled, etc) can
not be returned. Merchandise must be returned complete with all the original
packaging, manual(s), blank warranty cards, miscellaneous parts and accessories.
Incomplete returns will be subject to additional return charges as so determined
by those items that are missing from the return.
All free items must be returned together with the purchased items in order to receive a refund. All products returned will be subject to a 25% restocking and/or reconditioning fee. No returns will be accepted after 30 days from the date you receive your order. You must obtain a Return Authorization (RMA) number from us before you can send any item back to our warehouse. If you attempt to send any package to our warehouse without the RMA number plainly visible on the outside of the package, that package will be returned to you. Shipping charges are not refundable; specially ordered or custom-made items are not refundable. No closeout items or specially discounted sales are refundable.
The customer must sign the front of their invoice where indicated and return the invoice along with the items or the return cannot be processed.
Process for Returns:
If you meet the conditions set forth above and wish to return an item(s) you
must follow these directions:
1. First, fill in and submit the CONTACT form and select RETURNS from the drop
down menu. Include your order number, the item you want to return and the reason
for the return. Zeagleexpress.com will not take returns over the telephone;
we require a Return Request Form for our audit trail. Not following this procedure
will delay your return.
2. Zeagleexpress.com will email you with a Return Authorization (RMA) number
usually within 48 hours.
3. Please write your authorization number on the outside of the box you are
returning, next to your return address. Without a visible RA number on the outside
of the return box, our receiving department will not accept the package and
it will be returned to you.
4. The customer is responsible for shipping costs associated with merchandise
being returned.
Refunds for Returns:
1. After receiving your authorized return Zeagleexpress.com will inspect the
returned item(s) to ensure that the conditions set forth above are met.
2. If the item(s) you are authorized to return do not meet the conditions set
forth above, Zeagleexpress.com will return the item(s) to you at your cost.
3. If all the conditions are met, Zeagleexpress.com will refund you the amount
of the item(s) returned minus any applicable return fee. The refund will be
issued by the same method you used for payment. Please allow a week from the
time we receive your return for the refund to appear on your credit card.
4. Zeagleexpress.com will not refund you for merchandise that has been damaged
in shipping due to incorrect packaging by the customer.
CANCELLATIONS
If, after placing an order with Zeagleexpress.com you decide that you do not
want the order, you must cancel the order before we ship it by using our Cancel
Order Form (do this by filling in the CONTACT form and select CANCEL ORDER from
the drop down menu). If you cancel your order after Zeagleexpress.com has shipped
it, you are still responsible for the costs associated with shipping it. Refusing
to accept the delivery of your Zeagleexpress.com order does not constitute a
cancellation of that order. You are still responsible for all costs associated
with shipping the order to you. The refund that you will receive is only for
the merchandise returned to us.
PAYMENT
TERMS
Zeagleexpress.com accepts Visa, Master Card, Discover, Money Orders and Cashiers
Checks. Credit Card orders are typically processed within 24 hours after they
are placed. Money Orders and Cashiers checks will be processed when received.
If a buyer stops payment on merchandise already shipped, Zeagleexpress.com will place buyer on NO SHIP status and will charge buyer a $35.00 returned check/payment fee. Buyer agrees to pay all costs of collection, including reasonable attorney's fees, incurred by Zeagleexpress.com as a result of buyer's failure to make timely payment to Zeagleexpress.com.
TYPOGRAPHICAL
ERRORS
We make every attempt to be sure that the information provided on Zeagleexpress.com's
web site is accurate and correct, but occasionally an error can get by. We are
not liable for any product informational typographical errors on the web site.
If you find an error on the web site please report it to us for immediate correction.
In the event a Zeagleexpress.com product is listed at an incorrect price due to typographical error or error in pricing information, Zeagleexpress.com shall have the right to refuse or cancel any orders placed at the incorrect price. Zeagleexpress.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Zeagleexpress.com shall issue a credit to your credit card account in the amount of the incorrect price.
DISCLAIMER
Zeagleexpress.com expressly disclaims any responsibility or liability for any
damage, loss or injury arising out of your purchase or by the use of the goods
sold by our store.
Caution
Scuba products are subject to conditions of extreme wear and corrosion. Inspection
and maintenance are required to ensure continued performance. Zeagle Express
recommends that you have your regulator inspected and serviced once a year on
the anniversary date of its purchase at any authorized dealer worldwide. Scuba
equipment should be used by certified Scuba divers only.
!! W A R N I N G !!
Scuba diving is an adventuresome activity that involves a degree of risk. Zeagle Express, Self Contained Underwater Breathing Apparatus (SCUBA) equipment is only to be used by those trained and certified by a nationally recognized scuba-training agency. Diving without the necessary training in safe diving procedures, or without observing the practices outlined by your training agency for your level of certification, is extremely hazardous and could result in serious personal injury or death. Owner’s manual that come with equipment sold through Zeagle Express, is in no way meant to be a substitute for the instruction received from a certified scuba-training agency.
All scuba equipment
must be serviced only by dealers or technicians trained and authorized to service
scuba equipment. At no time should any unauthorized person attempt to repair
or adjust any nuts, bolts or screws other than those used specifically designed
for customer adjustment. Scuba equipment that is not properly serviced might
malfunction during use, putting the diver at risk of serious personal
injury or death.
Zeagleexpress.com reserves the right to change prices and terms without notice. All prices and products are subject to availability. Buyers shall not use any Aquatic Adventures. or Zeagleexpress.com logos, trademarks, photographs, artwork, or copy in any advertising media without Aquatic Adventures. or Zeagleexpress.com's prior written consent. Buyer may only use logos, trademarks, photographs, artwork and copy provided Aquatic Adventures. or Zeagleexpress.com. Aquatic Adventures. or Zeagleexpress.com must approve in writing in advance the method, means, appearance, and medium for any use of our logos, trademarks, photographs, artwork, and copy.
Indemnity.
Dealer shall indemnify, defend, and hold harmless Aquatic Adventures. or Zeagleexpress.com
from and against any and all claims, loss, and costs including reasonable attorneys'
fees, (a) arising out of or in any way related to buyer's action as buyer hereunder
and (b) any claims, demands, liabilities or expenses, including reasonable attorneys'
fees, incurred by Aquatic Adventures. or Zeagleexpress.com arising out of or
based upon the operation or use of the Products with any hardware, products,
programs or data not supplied or approved in writing by Aquatic Adventures.
or Zeagleexpress.com or the modification of the Products by buyer or anyone
to whom buyer sells the Products.
Attorneys' Fees.
In the event of any legal action, arbitration or other proceeding brought by
either party for the enforcement of this Agreement, or because of an alleged
dispute, breach, default, or misrepresentation in connection with any of the
provisions of this Agreement, then the prevailing party shall be entitled to
recover reasonable attorneys' fees and other costs incurred, in addition to
any other relief to which it may be entitled.
Arbitration.
If a dispute arises out of or relates to this Agreement, or the breach thereof,
the parties agree to binding arbitration to resolve such disputes as follows:
The party requesting arbitration shall do so by written notice to the other
party/parties. The arbitration shall be held in the City of Tampa, County of Hillsborough,
State of Florida, and conducted in accordance with the rules of the American
Arbitration Association, before a panel of three arbitrators selected in accordance
therewith. The parties will make all reasonable attempts to facilitate an efficient
and effective arbitration process and will abide by and perform any award rendered
by the arbitrator. The parties agree that the award may be entered as a judgment
in any court having jurisdiction, or application may be made to such court for
a judicial acceptance of the award and an order of enforcement. Nothing herein
shall limit the right of any party to this Agreement to seek judicial equitable
relief, or other equitable relief available to it under applicable statutory
and/or case law including, but not limited to, injunctive relief.
This
site is owned and operated by:
Aquatic Adventures
5858 Gall Blvd. Zephyrhills, FL 33541 Phone: (813) 788-6476
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